Premier Service Co Inc in Tuscaloosa, AL Open now

Reviews about Premier Service Co Inc

• ★ ☆ ☆ ☆ ☆

  May 14, 2020, by Andrew Sweeney
  Very disappointed with this company and still not done with them. Three years ago we had to purchase two complete HVAC unit systems and we chose Premier then because of their reputation. In the past three years we have had their technicians come and "fix" items on the units after experiencing extreme heat or cold volumes in our home. Our electricty bill had remained outrageous for these years and finally two weeks ago, the units were not properly working.... again. We called a different company to come and only evaluate the units. In writing- at the end of the day, the units Premier installed three years ago, costing over $10k, were actually installed incorrectly and have been functioning incorrectly for this duration!!! None of premier technicains realized that the wiring components were installed incorrectly along with many other items!!! Two weeks ago we immediately called Premier and their tech came and also acknowledged the incorrect installation and changed the wiring. The units are still not working properly and we have made requests and sent notifications without ANY response. Found out through Premiers emplpyees that the SIX installers that installed our units three years ago were terminated from Premier not long after our installation!!! Still- no response from Premier! We MIGHT consider leaving a new review once we hear back from Premier regardless if its voluntazrily or involuntarily! We are not done. Update 1/25/18- Installation error admitted by Premier is currently under review with the Alabama HVAC board.
• ★ ★ ★ ★ ★

  November 05, 2019, by Rene Jones
  The service technician Charlie who was assigned our job was such a professional. He analyzed what needed to be done, explained the process, and successfully completed the job. His customer service skills were excellent.